Frequently Asked Questions

When to Arrive

We require that for all spa services you arrive at least 15 minutes ahead of time. This will allow time for the necessary paperwork to be filled out, and to answer any questions and concerns that you might have. Please understand that your treatments will start and end on the scheduled time, so we can respect and accommodate all our guests.

Before your Treatment

In order to provide a serene and tranquil atmosphere, we ask that you turn off your cell phone or pager BEFORE you enter Visual Changes. Spa clients should allow at least one hour between your last meal and your treatment. Additionally, you should avoid the consumption of caffeinated or alcoholic beverages prior to any body treatment. All guests receiving facial and body treatments are offered full use of our tranquility room to relax and wait for spa services.

During your Treatment

All of our technicians are professionally certified and licensed and wish to provide you with the best possible treatment. If you are uncomfortable with the treatment for any reason (music volume, depth of pressure, etc.) please let your technician know during the treatment. Please also advise your technician if you have any special physical or medical needs, conditions or considerations and any medications that you are currently taking. Keep in mind that many of our treatments are physical in nature and are meant to reduce stress, relieve tense or fatigued muscles, stimulate lymphatic drainage and/or exfoliate the skin. Some guests may experience a variety of symptoms after a treatment such as soreness, skin redness or minor bruising.

What to Wear

Spa clients will be provided with a luxurious robe and slippers to wear during your visit to the spa. If desired, you may bring slippers or flip-flops to wear. No additional clothing or towels are required and large gym bags are not permitted in the spa. During your treatment, your body will be draped at all times except for the area being worked on.

To help us serve you better, clients receiving any services at Visual Changes Spa & Salon are required to complete a health questionnaire. Please inform your therapist or hair designer if you are pregnant, have high blood pressure, diabetes, or any other health conditions.

Children

While we do provide services in our salon for children of all ages, unfortunately, we cannot accommodate guests less than 16 years of age in our spa. Children who are not receiving services must remain in the waiting area and be accompanied by an adult who is not receiving services. We reserve the right to reschedule your appointment if necessary due to lack of childcare.

Reservations

In order to reserve your appointment time and choice of therapist, we recommend making your spa & salon reservations at least two weeks in advance. A major credit card may be required to guarantee your reservation. Gift Certificates are available. Ask any Team Member for details.

Cancellations

It is each guest's responsibility to notify Visual Changes at least 24 hours in advance should you need to cancel or reschedule an appointment. If you have trouble keeping a prescheduled appointment, we suggest calling the same day for availabilities.

Health

To help us serve you better, clients receiving any services at Visual Changes Spa & Salon are required to complete a health questionnaire. Please inform your therapist or hair designer if you are pregnant, have high blood pressure, diabetes, or any other health conditions.

Returns

Returns must be made within 30 days and can be exchanged or have store credit towards purchase of any service or product. There are no refunds.